Returns Policy

What if I don't like it and want to return it? No worries. Magic Wallet Shop provides a simple and clear returns policy:

Can I return or exchange a product that has not been opened?
Can I return or exchange a product that I opened already?
What happens if I receive a damaged product?
What happens if I receive the wrong product?
When will I receive my refund?

Can I return or exchange a product that has not been opened?

We want to make sure you always have exactly what you want! If you change your mind within 30 days on a product you ordered and haven’t yet opened or used it, we can give you a refund, a replacement, or in-store credit for a future purchase! To make a return, please contact our customer service team at customersupport@magicwalletshop.com. We’ll need your name, order id, reason for return and if you want a refund, replacement item or an in-store credit.

Then, send the item(s) in a carefully packed box to:

Magic Wallet Shop
ATTN: Christophe
Baliestraat 6
9000 Ghent
Belgium

We recommend using a shipping method that assigns step-by-step tracking to your package when returning the item to our warehouse (so you can ensure it has arrived to our warehouse). We are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process.

Can I return or exchange a product that I opened already?

We want to make sure that you are always 100% satisfied with Magic Wallet Shop. If you wish to return an item that you’ve opened or used, we won’t be able to refund you but can almost always offer an in store credit or a replacement item! To make a return, please contact our customer service team at customersupport@magicwalletshop.com. We’ll need your name, order number, reason for return and if you want a replacement item or an in-store credit.

Then, send the item(s) in a carefully packed box to:

Magic Wallet Shop
ATTN: Christophe
Baliestraat 6
9000 Ghent
Belgium

We recommend using a shipping method that assigns step-by-step tracking to your package when returning the item to our warehouse (so you can ensure it has arrived to our warehouse). We are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process.

Items that are opened must be returned within 30 days, and we cannot accept returns on items that you received from a previous exchange.

What happens if I receive a damaged product?

We take great measures to ensure that packages arrive to you not only quickly but also in a perfect condition! Unfortunately, in rare cases items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible.

To get a replacement please email us immediately at customersupport@magicwalletshop.com and let us know your name, order number, and the item that was damaged. We will then ship a replacement for the damaged item(s) immediately. Please be sure to have your order number handy when contacting us. We apologize for any trouble this has caused you.

What happens if I receive the wrong product?

Don't worry, we will take care of this for you in record time! We take great measures to ensure that packages arrive to you not only quickly but also in perfect condition! Unfortunately, in some cases items may be the wrong product. We understand your frustration and we will do everything we can to replace the product as fast as possible!

To get a replacement please email us immediately at customersupport@magicwalletshop.com and let us know your name, order number, and the item not received. We will then ship a replacement for the incorrect item(s) immediately. We apologize for any trouble this has caused you!

If you placed the order for this item more than six months ago we apologize as we are unable to accept the return.

When will I receive my refund?

If you are to be receiving a refund from us for any reason it will be processed within 2-5 business days! If you paid by credit/debit or PayPal it may take up to five business days before the refund is reflected upon your account statement. The amount will be refunded back to the account used in the original purchase. We will work very hard to ensure you receive your refund quickly.

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